Contact

You can contact the department in the following ways:

Business hours 8.30 am and 5.00 pm Monday to Friday
Contact us using Translating and Interpreting Service (TIS), or the National Relay Service.

Water management contacts

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@rdmw.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Dam safety

Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@rdmw.qld.gov.au.

Water restrictions

For information on current SEQ water restrictions contact your local council

Water monitoring data requests

Email water.monitoring@rdmw.qld.gov.au

Supply and billing enquiries, leaks

Contact your water retailers - contact details are on your water bill

Complaints and disputes

For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Water investor hotline

For information on access to water resources to expand your business, contact the water investor hotline

Business centre locations

Ayr

13 QGOV (13 74 68)

waterinfonorth@rdmw.qld.gov.au

33-43 Little Drysdale Street
Ayr QLD 4807

PO Box 591, Ayr QLD 4807

9:00am - 4:00pm, Mon-Fri, ex public holidays

Brisbane

13 QGOV (13 74 68)

WaterServicesSouth@rdmw.qld.gov.au

Level 18, 275 George Street
Brisbane QLD 4000

GPO Box 2771, Brisbane QLD 4001

9:00am - 4:00pm, Mon-Fri (by appointment only)

By appointment only.

Bundaberg

13 QGOV (13 74 68)

Fax: (07) 4131 2318

waterservices.bundaberg@rdmw.qld.gov.au

16-32 Enterprise Street
Bundaberg QLD 4670

PO Box 1167, Bundaberg QLD 4670

9:00am - 4:00pm, Mon-Fri, ex public holidays

Emerald

13 QGOV (13 74 68)

centralwaterservices@rdmw.qld.gov.au

99 Hospital Road
Emerald QLD 4720

PO Box 19, Emerald QLD 4720

9:00am - 4:00pm, Mon-Fri, ex public holidays

Gatton Research Station

CustomerServiceCentre.Gatton@rdmw.qld.gov.au

Warrego Highway
Lawes QLD 4343

Locked Mail Bag 1009, MS 437, Gatton QLD 4343

9:00am - 4:00pm, Mon-Fri, ex public holidays

Goondiwindi

Waterservices.Goondiwindi@rdmw.qld.gov.au

42 Callandoon Street
Goondiwindi QLD 4390

PO Box 253, Goondiwindi QLD 4390

9:00am - 4:00pm, Mon-Fri, ex public holidays

Gympie

13 QGOV (13 74 68)

waterservicesgympieadmin@rdmw.qld.gov.au

Government Office Building, 27 O'Connell Street
Gympie QLD 4570

Locked Mail Bag 383, Gympie QLD 4570

9:00am - 4:00pm, Mon-Fri, ex public holidays

Longreach

13 QGOV (13 74 68)

centralwaterservices@dnrme.qld.gov.au

10357 Landsborough Highway
Longreach QLD 4730

PO Box 210, Longreach QLD 4730

9:00am - 4:00pm, Mon-Fri, ex public holidays

Mackay

centralwaterservices@rdmw.qld.gov.au

Level 1, 44 Nelson Street
Mackay QLD 4740

PO Box 63, Mackay QLD 4740

9:00am - 4:00pm, Mon-Fri, ex public holidays

Mareeba

13 QGOV (13 74 68)

waterinfonorth@rdmw.qld.gov.au

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880

9:00am - 4:00pm, Mon-Fri, ex public holidays

Rockhampton

13 QGOV (13 74 68)

centralwaterservices@rdmw.qld.gov.au

State Government Building, Level 1, 209 Bolsover Street
Rockhampton QLD 4700

PO Box 1762, Rockhampton QLD 4700

9:00am - 4:00pm, Mon-Fri, ex public holidays

St George

13 QGOV (13 74 68)

Waterservices.StGeorge@rdmw.qld.gov.au

126 Alfred Street
St George QLD 4487

PO Box 310, St George QLD 4487

9:00am - 4:00pm, Mon-Fri, ex public holidays

Toowoomba

13 QGOV (13 74 68)

Waterservices.Toowoomba@rdmw.qld.gov.au

203 Tor Street
Toowoomba QLD 4350

PO Box 318, Toowoomba QLD 4350

9:00am - 4:00pm, Mon-Fri, ex public holidays

Townsville

13 QGOV (13 74 68)

waterinfonorth@rdmw.qld.gov.au

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 5318, Townsville QLD 4810

9:00am - 4:00pm, Mon-Fri, ex public holidays

Warwick

13 QGOV (13 74 68)

Waterservices.Warwick@rdmw.qld.gov.au

Government Offices, 1st Floor, Cnr Guy and Fitzroy Streets
Warwick QLD 4730

PO Box 2, Warwick QLD 4370

9:00am - 4:00pm, Mon-Fri, ex public holidays

Other government contacts

Last updated: 24 Mar 2021