Contact

You can contact the department in the following ways:

Business hours 8.30am and 5.00pm Monday to Friday
Contact us using Translating and Interpreting Service (TIS), or the National Relay Service.

Regional manufacturing hubs

Learn more about regional manufacturing hubs, including contact information for your local manufacturing hub.

Water management contacts

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@rdmw.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Dam safety

Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@rdmw.qld.gov.au.

Water restrictions

For information on current SEQ water restrictions contact your local council

Water monitoring data requests

Email water.monitoring@rdmw.qld.gov.au

Supply and billing enquiries, leaks

Contact your water retailers - contact details are on your water bill

Complaints and disputes

For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Water investor hotline

For information on access to water resources to expand your business, contact the water investor hotline

Business centre locations

Ayr

13 QGOV (13 74 68)

waterinfonorth@rdmw.qld.gov.au

33-43 Little Drysdale Street
Ayr  Qld 4807

PO Box 591, Ayr, Queensland 4807

9.00am – 4.00pm, Mon-Fri, ex public holidays

Brisbane

13 QGOV (13 74 68)

WaterServicesSouth@rdmw.qld.gov.au

Level 18, 275 George Street
Brisbane  Qld 4000

GPO Box 2771, Brisbane, Queensland 4001

9.00am – 4.00pm, Mon-Fri (by appointment only)

By appointment only.

Bundaberg

13 QGOV (13 74 68)

Fax: (07) 4131 2318

waterservices.bundaberg@rdmw.qld.gov.au

16-32 Enterprise Street
Bundaberg  Qld 4670

PO Box 1167, Bundaberg, Queensland 4670

9.00am – 4.00pm, Mon-Fri, ex public holidays

Gatton Research Station

CustomerServiceCentre.Gatton@rdmw.qld.gov.au

107 John Howie Memorial Drive
Lawes  Qld 4343

Locked Mail Bag 1009, Gatton, Queensland 4343

9.00am – 4.00pm, Mon-Fri, ex public holidays

Goondiwindi

Waterservices.Goondiwindi@rdmw.qld.gov.au

42 Callandoon Street
Goondiwindi  Qld 4390

PO Box 253, Goondiwindi, Queensland 4390

9.00am – 4.00pm, Mon-Fri, ex public holidays

Gympie

13 QGOV (13 74 68)

waterservicesgympieadmin@rdmw.qld.gov.au

Government Office Building
27 O'Connell Street
Gympie  Qld 4570

Locked Mail Bag 383, Gympie, Queensland 4570

9.00am – 4.00pm, Mon-Fri, ex public holidays

Longreach

13 QGOV (13 74 68)

centralwaterservices@dnrme.qld.gov.au

10357 Landsborough Highway
Longreach  Qld 4730

PO Box 210, Longreach, Queensland 4730

9.00am – 4.00pm, Mon-Fri, ex public holidays

Mackay

centralwaterservices@rdmw.qld.gov.au

Level 1, 44 Nelson Street
Mackay  Qld 4740

PO Box 63, Mackay, Queensland 4740

9.00am – 4.00pm, Mon-Fri, ex public holidays

Mareeba

13 QGOV (13 74 68)

waterinfonorth@rdmw.qld.gov.au

28 Peters Street
Mareeba  Qld 4880

PO Box 156, Mareeba, Queensland 4880

9.00am – 4.00pm, Mon-Fri, ex public holidays

Rockhampton

13 QGOV (13 74 68)

centralwaterservices@rdmw.qld.gov.au

State Government Building
Level 1, 209 Bolsover Street
Rockhampton  Qld 4700

PO Box 1762, Rockhampton, Queensland 4700

9.00am – 4.00pm, Mon-Fri, ex public holidays

St George

13 QGOV (13 74 68)

Waterservices.StGeorge@rdmw.qld.gov.au

126 Alfred Street
St George  Qld 4487

PO Box 310, St George, Queensland 4487

9.00am – 4.00pm, Mon-Fri, ex public holidays

Toowoomba

13 QGOV (13 74 68)

Waterservices.Toowoomba@rdmw.qld.gov.au

203 Tor Street
Toowoomba  Qld 4350

PO Box 318, Toowoomba, Queensland 4350

9.00am – 4.00pm, Mon-Fri, ex public holidays

Townsville

13 QGOV (13 74 68)

waterinfonorth@rdmw.qld.gov.au

Level 9
445 Flinders Street
Townsville  Qld 4810

PO Box 5318, Townsville, Queensland 4810

9.00am – 4.00pm, Mon-Fri, ex public holidays

Warwick

13 QGOV (13 74 68)

Waterservices.Warwick@rdmw.qld.gov.au

Government Offices
1st Floor
Cnr Guy and Fitzroy Streets
Warwick  Qld 4730

PO Box 2, Warwick, Queensland 4370

9.00am – 4.00pm, Mon-Fri, ex public holidays

Other government contacts

Last updated: 26 May 2022