Contact

You can contact the department in the following ways:

Business hours: 8.30am to 5.00pm Monday to Friday
Contact us using Translating and Interpreting Service (TIS), or the National Relay Service.

Regional manufacturing hubs

Learn more about regional manufacturing hubs, including contact information for your local manufacturing hub.

Water management contacts

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@rdmw.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Dam safety

Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@rdmw.qld.gov.au.

Water restrictions

For information on current SEQ water restrictions contact your local council

Water monitoring data requests

Email water.monitoring@rdmw.qld.gov.au

Supply and billing enquiries, leaks

Contact your water retailer - contact details are on your water bill

Complaints and disputes

For unresolved complaints about your water supplier or retailer, contact the Energy and Water Ombudsman Queensland

Water investor hotline

For information on access to water resources to expand your business, contact the water investor hotline

Business centre locations

All business centres can be contacted by calling 13 QGOV.

Business hours: 9.00am to 4.00pm Monday to Friday, except public holidays.

Appointments are preferred, unless stated below.

Ayr

WaterServicesNorth@rdmw.qld.gov.au

33-43 Little Drysdale Street
Ayr  QLD 4807

PO Box 591, Ayr  QLD 4807

Brisbane

WaterServicesSouth@rdmw.qld.gov.au

Level 18, 275 George Street
Brisbane  QLD 4000

GPO Box 2771, Brisbane  QLD 4001

By appointment only.

Bundaberg

waterservices.bundaberg@rdmw.qld.gov.au

16-32 Enterprise Street
Bundaberg  QLD 4670

PO Box 1167, Bundaberg  QLD 4670

Gatton Research Station

CustomerServiceCentre.Gatton@rdmw.qld.gov.au

107 John Howie Memorial Drive
Lawes  QLD 4343

Locked Mail Bag 1009, MS437 Gatton  QLD 4343

By appointment only.

Goondiwindi

Waterservices.Goondiwindi@rdmw.qld.gov.au

42 Callandoon Street
Goondiwindi  QLD 4390

PO Box 253, Goondiwindi  QLD 4390

Gympie

waterenquiriesgympie@rdmw.qld.gov.au

Government Office Building
27 O'Connell Street
Gympie  QLD 4570

PO Box 1167, Bundaberg QLD 4670

Longreach

WaterServicesNorth@rdmw.qld.gov.au

10357 Landsborough Highway
Longreach  QLD 4730

PO Box 210, Longreach  QLD 4730

Mackay

WaterServicesNorth@rdmw.qld.gov.au

Level 1, 44 Nelson Street
Mackay  QLD 4740

PO Box 63, Mackay  QLD 4740

Mareeba

WaterServicesNorth@rdmw.qld.gov.au

28 Peters Street
Mareeba  QLD 4880

PO Box 156, Mareeba  QLD 4880

Rockhampton

WaterServicesNorth@rdmw.qld.gov.au

State Government Building
Level 1, 209 Bolsover Street
Rockhampton  QLD 4700

PO Box 1762, Rockhampton  QLD 4700

St George

Waterservices.StGeorge@rdmw.qld.gov.au

126 Alfred Street
St George  QLD 4487

PO Box 310, St George  QLD 4487

Toowoomba

Waterservices.Toowoomba@rdmw.qld.gov.au

203 Tor Street
Toowoomba  QLD 4350

PO Box 318, Toowoomba  QLD 4350

Townsville

WaterServicesNorth@rdmw.qld.gov.au

Level 9
445 Flinders Street
Townsville  QLD 4810

PO Box 591, Ayr QLD 4807

Warwick

Waterservices.Warwick@rdmw.qld.gov.au

Government Offices
1st Floor
Cnr Guy and Fitzroy Streets
Warwick  QLD 4730

PO Box 2, Warwick  QLD 4370

Other government contacts

Last updated: 26 Sep 2022