Am I eligible for the discount?

You will get a $55 discount on your water bill if you are:

  • a residential household, and
  • connected to the SEQ water grid, or in a community where the water comes from water sources that are within the grid infrastructure, and
  • billed directly by one of the 5 SEQ water service providers
    • Urban Utilities
    • Unitywater
    • Redland City Council
    • Logan City Council
    • City of Gold Coast

If you do not get a water bill directly from one of the 5 SEQ water service providers, you will not receive the discount.

I am a tenant

You will not receive the discount.

Your landlord receives the bill for the property. If your landlord is eligible for the discount and passes the cost of water on to you, they are encouraged to also pass on the discount.

I am a student living in student accommodation

You will not receive the discount.

You do not pay an SEQ water service provider directly for your water.

Water bills paid by the facility managers will not get the discount. The discount is only available to individual residential account holders billed by an SEQ water service provider.

I live in a complex with a body corporate

If you are issued an individual bill directly from SEQ water service provider you will get the discount.

If water bills are paid by a body corporate and you are not individually billed directly by an SEQ water service provider, you will not get the discount. The discount is only available to residential account holders, not to body corporates.

I live in a sharehouse

You will not receive the discount.

Your landlord receives the water bill for the property. Your landlord might be one of your housemates. If your landlord gets the discount and passes the cost of water on to you, they are encouraged to also pass on the discount.

I live in a boarding house

You will not receive the discount if you do not pay an SEQ water service provider directly for your water.

Water bills paid by the facility managers will not get the discount. The discount is only available to individual residential account holders billed by an SEQ water service provider

I live in a mobile home park

You will not receive the discount if you do not pay an SEQ water service provider directly for your water.

Water bills paid by the facility managers will not get the discount. The discount is only available to individual residential account holders billed directly by an SEQ water service provider.

I live in a retirement village

You will not receive the discount if you do not pay an SEQ water service provider directly for your water.

Water bills paid by the facility managers will not get the discount. The discount is only available to individual residential account holders billed directly by an SEQ water service provider.

I have vacant land

You will not receive the discount because you are not using water at a residence.

My property is held by a corporate entity or held in trust

You will not receive the discount.

The discount is only available to individual residential accounts.

I have a vacant residential property

You will receive the discount, as long as you are directly billed by an SEQ water service provider. You do not have to have used any water at the property during the discount period to get the discount.

I have a rental property

If you pay for water use on a residential property you rent out, you will receive the discount.

If you pass water costs to your tenant, you are encouraged to pass the discount on to them.

I live in public or community housing

You will not receive the discount if you don’t pay an SEQ water service provider directly for your water use.

If your landlord is the Queensland Government or a non-government organisation it will not receive the discount because it is not an individual.

I have a small business

You will not receive the discount.

The discount is only available to residential account holders.

I handle the accounts for a community or sporting organisation

Your organisation will not receive the discount.

The discount is only available to residential account holders.

I’m moving house or switching providers

The discount period will be applied to eligible accounts that were open between 15 October and 29 October – both existing accounts, and new accounts that are opened during that period

Accounts that were closed before 15 October or opened after 29 October, are not eligible for the discount.

I’m behind on my bill

If you are eligible for the discount, but are behind on your water bill, you will get the discount.

What communities are eligible?

All communities connected to the SEQ water grid will automatically receive the one-off discount.

Some communities are not connected to the SEQ water grid, but their water comes from the same water sources within the water grid infrastructure. These communities will get the one-off discount:

  • Esk
  • Fernvale
  • Forest Hill
  • Gatton
  • Grantham
  • Helidon
  • Kensington Grove
  • Kilcoy
  • Laidley
  • Lowood
  • Minden
  • Plainland
  • Regency Downs
  • Township of Somerset
  • Withcott

Some towns are not connected to the SEQ water grid, and get their water from a separate water source that is not within the water grid infrastructure. These communities will not receive the discount:

  • Beaudesert
  • Boonah–Kalbar (Boonah, Aratula and Mount Alford)
  • Canungra
  • Dayboro
  • Jimna
  • Kenilworth
  • Kooralbyn
  • Linville
  • Minjerribah townships (Amity Point, Dunwich, Point Lookout)
  • Rathdowney

You can find out more about the SEQ Water Grid | Seqwater on Seqwater’s website.

Last updated: 14 Oct 2022